Sales or Return Guarantee

With the sales or return guarantee from vapeculture.co.uk, make purchases with complete peace of mind.

Your Right to Cancel Orders

You have the right to cancel your order within 14 days without providing any reasons. The deadline for cancelling your order is 14 days from the day you receive the goods or the day a third party specified by you (other than the carrier) receives the products. To exercise your right of withdrawal, you must inform us of your decision in a clear statement. You can notify us of your decision by:

Email: [email protected]

We will process your refund within 14 days of receiving the returned goods. We will use the same payment method you used when placing the order, and no fees will be charged for such refunds.

Return Conditions

To return goods, please ensure that:

The item was purchased within the last 14 days.
The items are in their original packaging.
The following items cannot be returned:Goods made to your specifications or clearly personalized.
Goods that are not suitable for return due to health or hygiene reasons and have been unsealed after delivery.
Goods that have been inseparably mixed with other items after delivery due to their nature.
We reserve the right to refuse the return of any goods that do not meet the above return conditions. Only full-priced items are eligible for a refund. Unfortunately, items that are out of stock cannot be refunded. If applicable law does not permit this exclusion, it may not apply to you.