BACKORDER POLICY

Definition of Out-of-Stock Orders: Orders placed for inventory that cannot be immediately shipped.

A myriad of external factors including COVID-19 and the widely reported global shipping landscape have placed immense pressure on inventory management across nearly every industry worldwide. To address these challenges, vapeculture.co.uk has introduced a comprehensive backorder system, offering you the liberty and full transparency when placing orders with us.

The backorder system at vapeculture.co.uk will allow orders to be placed for bulk products that are not immediately available for shipment. These items will be dispatched promptly upon arrival, typically within 72 hours of the original order placement. Should there be any delay in shipping within this timeframe, our customer service team will reach out to you to keep you informed of your order status.

In the event that your order includes out-of-stock inventory, you will receive an email notification detailing the products that will ship at a later date. Once these items are ready for dispatch (within 72 hours), you will receive further notifications containing updated tracking references. The packing slips provided at each stage of the order will distinctly illustrate the items you have received.

When sending out backorders, a different courier service may be utilized compared to the one selected for the original order, contingent upon the size, value, and delivery location of the out-of-stock products.

Delayed delivery applies solely to orders shipped within the UK. Certain locations such as Northern Ireland, the Scottish Highlands, or the Channel Islands will undergo review by our backorder team on a case-by-case basis. We are committed to ensuring that you are kept informed at each stage of the process.

Should we be unable to fulfill products on delayed delivery for any reason, our team will promptly reach out to discuss alternative options. Alternatively, for delayed delivery orders, a full refund will be provided.

As per our standard terms and conditions (link), refunds for delayed delivery on orders made via bank transfer will be issued as gift cards for future purchases. Refunds processed via credit or debit card may take up to 7 working days for completion.

Products displaying a negative inventory quantity indicate that backorders for these items are currently being processed.

While we will make every effort to fulfill delayed delivery products, we cannot guarantee their availability and are subject to prevailing supply conditions.

The aforementioned terms and conditions serve as a supplement to our standard terms and conditions. Should you have any queries or require further information regarding this policy, please contact our sales team at [email protected].